Contents<\/strong><\/p>\n\n\n\n Ensure that the following link is being used to access Canvas: https:\/\/canvas.manchester.ac.uk<\/a>.<\/p>\n\n\n\n Ensure that users are entering the correct credentials to log into Canvas.<\/p>\n\n\n\n Ensure that students are looking in the correct place on Canvas. The Canvas \u2018Dashboard\u2019 lists their most frequented or favourited courses, but may not show all courses that as student is enrolled on to.\u00a0<\/p>\n\n\n\n To view all courses, navigate to the \u2018Courses\u2019 tab from the Canvas navigation menu: <\/p>\n\n\n\n Students may be unable to access a course if it hasn\u2019t been published yet. Staff with admin access can check the course status on the Home page.<\/p>\n\n\n\n If it\u2019s unpublished, advise the student to contact their Unit Coordinator for clarification or an update.<\/p>\n\n\n\n Unit Coordinators can find guidance here: The Final Act: Publishing Courses<\/a>.<\/p>\n\n\n\n If a course is published but is still not showing in the \u2018Courses\u2019 tab, check Campus Solutions to ensure that the student is correctly enrolled on the course. Any errors with data input into Campus Solutions may result in the enrolment not filtering through to Canvas correctly.<\/p>\n\n\n\n If the student\u2019s records in Campus Solutions are accurate and the course is published, advise them to submit a support ticket for further assistance via Connect.<\/p>\n\n\n\n This is most likely because the course instructor hasn’t released all the content yet, or has chosen to publish it gradually – such as weekly, or following each lecture or seminar.<\/p>\n\n\n\n If you have admin access to the course in question, check the published status of content within the “Modules” area of the course. <\/p>\n\n\n\n Content that has been published and made available to students will have a green circle with a tick next to it. Unpublished content will show a grey circle with a line through it.<\/p>\n\n\n\n <\/p>\n<\/div>\n\n\n\n Download a PDF version of this article here: FSE Canvas Troubleshooting Guide for Student Hubs (PDF)<\/a>.<\/p>\n\n\n\n Check additional troubleshooting guidance on the Canvas’ official website: Canvas Troubleshooting Guide<\/a>.<\/p>\n\n\n\n\n
How to access Canvas<\/strong><\/h2>\n<\/div>\n\n\n\n
Student unable to log in to Canvas<\/strong><\/h2>\n<\/div>\n\n\n\n
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Student unable to find their course in Canvas<\/strong><\/h2>\n<\/div>\n\n\n\n
Check the Courses tab<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.elearning.fse.manchester.ac.uk\/getting-started-with-canvas\/wp-content\/uploads\/sites\/8\/2025\/09\/Image-1-1.png\")
<\/figure>\n\n\n\nCheck that the Course Status is ‘Published’<\/h3>\n\n\n\n
Check Enrolment in Campus Solutions<\/h3>\n\n\n\n
Raise a Support Ticket<\/h3>\n\n\n\n
Student unable to see course content<\/strong><\/h2>\n<\/div>\n\n\n\n
Check Content Status<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.elearning.fse.manchester.ac.uk\/getting-started-with-canvas\/wp-content\/uploads\/sites\/8\/2025\/09\/publishing_status-1.png\")
<\/figure>\n\n\n\n\n
Further support<\/strong><\/h2>\n\n\n\n